Operations
Six operations SOVRAS agents carry from the request to the outcome, on your company's own systems.
A distributor receives 1,200 quote requests a month by email, WhatsApp and phone. The agent builds the order, checks stock and price, requests approval when the discount calls for it and leaves the order created in the ERP.
The case changes: stock reserved · approval recorded · order created
View the case →A retailer handles 40,000 orders with exchanges and returns. The agent identifies the order, checks the warranty against the policy, schedules the pickup with the courier and confirms the resolution with the customer.
The case changes: policy validated · pickup created · resolution confirmed
View the case →A company has 18,000 debtors in its portfolio. The agent contacts each one, negotiates within the rules, sends the payment link and reconciles the payment against the portfolio. Disputes go to a person with the full case.
The case changes: promise recorded · link sent · payment reconciled
View the case →A broker has policies expiring next month. The agent gives notice ahead of time, confirms details and terms with each policyholder, handles the insurer's approval and leaves the renewal issued.
The case changes: expiry detected · terms confirmed · renewal issued
An insurer receives a claim: the agent validates the coverage, dispatches assistance and follows the case through to settlement. In services, it coordinates each work order and closes it with evidence of the work done.
The case changes: assistance dispatched · evidence received · order closed
Claims case →Field service case →A company receives 300 supplier invoices a month. The agent checks the supplier, tax ID, amount and purchase order, flags differences and duplicates, requests approval from the owner and leaves the payment obligation ready in the ERP.
The case changes: invoice validated · approval recorded · payment scheduled
See it working in a real industry.
Every sales request moves forward until it becomes an order.
The request comes in by email, WhatsApp or phone. The agents quote from your stock, get the approval and load the sales order into your system.
Every customer request ends resolved, with the outcome confirmed.
Late orders, exchanges, returns, warranties and complaints move through the right process until each one has an owner, evidence and closure.
Every payment commitment is followed until the payment comes in.
The agents make contact, record promises, send payment links, reconcile statuses and escalate sensitive cases, with a record of every interaction.
Every claim moves forward with an owner until it is settled.
The agents take the claim report, validate the policy, dispatch assistance and move the settlement forward with the policyholder's photos.
Every service closes when it is proven.
The agents coordinate the order, confirm the visit, request the evidence and keep the case open until the outcome is proven.
Start with the operation your team chases most today.
We pick one critical operation, connect its rules and systems, and show how it moves under control to a verifiable outcome.