Equipment, contract, site and SLA travel with the request.
The assignment starts from the operational situation, not from an empty calendar.
How it moves
Closure depends on the service, not on the calendar.
The platform coordinates people and systems, but holds one hard condition: the work order does not end without enough evidence of the outcome.
Technician and customer confirm the same time window.
Changes, delays and exceptions update the status without creating parallel stories.
Photos, checklist and signature prove what happened on site.
The evidence keeps its provenance and its link to the right work order.
The service report and the resulting status hold up the closure.
If the problem persists or the evidence is missing, the case stays open or escalated.
