How to ask us to delete your data.

If you have a SOVRAS account or administer a business customer

You may request deletion of your user account, profile and contact data, an organization or project where you have sufficient authority, connections and integrations, and Customer Data processed through SOVRAS, subject to your permissions and to applicable legal or contractual obligations.

To start a request, write to contacto@sovras.io and include:

• your name;
• the email address associated with SOVRAS;
• the organization name;
• what information you want deleted;
• any additional detail strictly necessary to identify the affected account, project or integration.

If you interacted with an agent of a company that uses SOVRAS

If you spoke over WhatsApp, email, phone, web or another channel with a company that uses SOVRAS, that company normally determines why and for what purpose the information from that interaction is processed. You should therefore direct your access, rectification or deletion request to that company first.

SOVRAS will assist that company in handling requests where appropriate under the law and the applicable agreement.

If you cannot identify or reach the relevant company, you can write to contacto@sovras.io stating:

• the company or brand you interacted with;
• the channel used;
• the approximate date of the interaction;
• the minimum information needed to locate it.

We may ask for additional information to verify the request and avoid deleting another person’s data.

If your request relates to Meta or WhatsApp

A company may use SOVRAS to connect Meta assets and services, including WhatsApp Business.

Revoking or removing SOVRAS’s access from Meta settings may prevent future access, but does not necessarily delete automatically information already lawfully processed or retained by SOVRAS or by the business customer.

To request deletion of data processed by SOVRAS in connection with a Meta integration, follow the instructions on this page or write to contacto@sovras.io. Where the information belongs to a business customer, SOVRAS will coordinate the request with that company where appropriate.

What happens after a request

On receiving a valid request, SOVRAS may:

• acknowledge receipt;
• verify the identity and authority of the requester;
• determine whether SOVRAS controls the data directly or processes it on a business customer’s behalf;
• identify the systems and data covered by the request;
• delete, anonymize, restrict or return the data as appropriate;
• report the outcome or any legal reason why certain information must be retained.

SOVRAS will respond within the periods required by applicable law.

Information that may be retained

A deletion request does not necessarily require erasing all information immediately. SOVRAS may retain information where reasonably necessary to meet legal, tax or accounting obligations; resolve disputes; prevent fraud or abuse; protect security; keep necessary audit records; evidence compliance with obligations; or manage backups subject to normal rotation cycles.

Where appropriate, retained information will be restricted to the purpose that justifies keeping it. Data held in backups may remain temporarily until normal rotation cycles complete, unless the law requires otherwise.

Deleting integrations and credentials

When an integration is disconnected or removed:

• SOVRAS stops using the credentials for new operations once the disconnection takes effect;
• secrets or tokens are revoked, deleted or rendered unusable under the applicable mechanism;
• certain technical or audit records may be retained where necessary for security, compliance or traceability.

Disconnecting an integration does not necessarily delete automatically all Customer Data previously obtained through it.

Identity verification and protection against fraudulent requests

To protect customers and users, SOVRAS may request reasonable verification before carrying out a deletion.

Other privacy requests

Beyond deletion, applicable law may give you rights of access, rectification, objection, blocking, restriction or portability. You can send these requests to contacto@sovras.io.

See our Privacy Policy for more on how we process personal data.

Contact

SOVRAS IO SpA
Email: contacto@sovras.io
Website: sovras.io