The conditions SOVRAS operates under.

The Services

By creating an account, accepting these Terms, signing an order form that incorporates them, or using the Services, you agree to be bound by them. If you use SOVRAS on behalf of a company or other organization, you represent that you have authority to bind it. In that case, “Customer” or “you” means that organization.

Order forms, enterprise agreements, addenda or specific agreements entered into with SOVRAS may supplement or modify these Terms. In case of conflict, the document that expressly states it takes precedence will prevail.

SOVRAS provides an enterprise platform to build, configure, deploy and operate artificial intelligence agents connected to an organization’s channels, systems, information and tools.

The Services may include artificial intelligence agents, messaging, communication channels, enterprise integrations, APIs, webhooks, developer tools, document and file processing, transcription, voice, multimodal features, execution of authorized actions, case and operations management, traceability, evidence, audit, testing, evaluation and observability.

The Services evolve continuously. We may add, modify or withdraw features, and will seek to give reasonable advance notice where a change materially affects a contracted feature.

Accounts and authorized users

You must provide accurate information and keep it up to date.

You are responsible for protecting credentials, keys, secrets and devices; controlling who can access your organization; assigning appropriate permissions; revoking access where appropriate; and notifying us without delay if you detect unauthorized access or a possible breach.

Actions taken through an authorized account or credential will be deemed taken by the Customer, unless there is evidence of compromise or unauthorized use.

Configuration, permissions and operational authority

SOVRAS is designed to execute actions within the limits configured and authorized by the Customer.

The Customer is responsible for defining what operations each agent may perform, configuring permissions and roles, connecting only systems and data it is authorized to connect, setting policies and approvals where needed, determining which actions require human intervention, and keeping its rules and information sufficiently accurate and current.

SOVRAS may implement technical controls, policies, limits, verification, traceability and approval mechanisms intended to reinforce these restrictions.

Integrations and third-party services

SOVRAS may connect with third-party services, including Meta and WhatsApp, email providers, enterprise systems, payment services, artificial intelligence providers, telephony, storage and other platforms. Use of those services remains subject to their own terms, policies, pricing, approvals, availability and technical requirements.

The Customer is responsible for maintaining the accounts, permissions, authorizations and legal bases needed for the integrations it enables.

SOVRAS does not control and is not responsible for the independent decisions of third parties, including account suspensions, rejections, price changes, policy changes, unavailability or removal of features.

When the Customer enables an integration or provider, it instructs SOVRAS to transmit and receive the information reasonably necessary to deliver that function.

Customer data and content

“Customer Data” means information, messages, contacts, documents, files, configurations, instructions, prompts, outputs, operational records and other content sent to, connected with or processed through the Services by or for the Customer.

As between the Customer and SOVRAS, the Customer retains the rights it holds in its Customer Data. SOVRAS acquires no ownership of Customer Data.

The Customer authorizes SOVRAS and the necessary providers to host, copy, transmit, transform and process Customer Data only to the extent reasonably necessary to deliver and operate the Services, execute the Customer’s instructions and configurations, maintain security and continuity, prevent fraud or abuse, provide support, meet legal obligations and exercise the rights and obligations set out in the applicable agreements.

The Customer represents that it holds the rights, notices, permissions, consents and other bases necessary for SOVRAS to process Customer Data in line with the configured use.

We may use aggregated, anonymized or de-identified information that does not reasonably identify the Customer or any individual for security, analytics, metrics and service improvement.

Artificial intelligence

Some features use artificial intelligence, machine learning, language, vision, transcription, voice or other automated technologies.

The Customer acknowledges that output generated by artificial intelligence systems may be inaccurate, incomplete or inappropriate for a specific case. SOVRAS builds in mechanisms aimed at improving reliability, such as permissions, policies, verified tools, traceability, evaluations, evidence, approvals and escalation. No artificial intelligence system, however, is infallible.

The Customer is responsible for assessing the level of human oversight appropriate to its operations and must not use AI output as an automatic substitute for professional advice or for human decisions required by law.

SOVRAS will not use Customer Data to train generalized models intended for other customers except with the Customer’s express authorization or a specific written agreement.

Communications and channels

When the Customer uses SOVRAS to send or receive communications, it is responsible for complying with applicable law, each channel’s rules, consent or opt-in requirements, opt-out requests, commercial messaging rules, and its own notices and policies toward end users.

The Customer must not use SOVRAS for spam, deceptive communications, harassment, impersonation, fraud or communications prohibited by law or by the relevant platform.

Acceptable use and prohibitions

You may not use the Services to carry out unlawful activities; infringe intellectual property, privacy or confidentiality rights; distribute malware; facilitate unauthorized access; circumvent security controls; access other organizations’ data; deliberately interfere with the Services; carry out systematic extraction intended to reproduce the service in a way not permitted by law; or create a material security, fraud or compliance risk for SOVRAS, its customers or third parties.

We may investigate suspicious use and limit or suspend features where reasonably necessary to protect the Services or meet a legal obligation.

Confidential information

Each party may receive confidential information from the other. The receiving party will use that information only for purposes related to the commercial relationship, will apply a reasonable degree of protection, and will disclose it only to people or providers who need to know it and are bound by appropriate obligations.

Information is not confidential where it is public without breach, was already lawfully known, is lawfully received from a third party without a duty of confidentiality, or is independently developed without using the other party’s confidential information.

Security

SOVRAS maintains reasonable technical and organizational measures to protect the Services and the information processed.

The Customer acknowledges that security is a shared responsibility and must protect its own systems, credentials, integrations, users and configurations. No internet-connected service can guarantee absolute security.

Intellectual property

SOVRAS and its licensors retain all rights in the SOVRAS platform, software, interfaces, documentation, designs, trademarks, components and technology, except for the rights expressly granted to the Customer.

These Terms grant the Customer a limited, non-exclusive and non-transferable right, except where authorized, to use the Services for the duration of the relevant relationship. The Customer retains its rights in its Customer Data, trademarks and materials.

Voluntary feedback or suggestions about SOVRAS may be used to improve the Services with no obligation to compensate, provided this does not involve disclosing or using Customer Data in a manner inconsistent with the applicable agreements.

Fees and payment

Where a Service is paid, the applicable fees, limits, consumption units, billing frequency and commercial conditions will be those set out in the relevant order form, plan, proposal or agreement.

Unless stated otherwise, applicable taxes are the Customer’s responsibility, third-party service charges may vary, and the Customer is responsible for use made by its users, agents, APIs and authorized integrations.

Non-payment may result in limitation or suspension of the Service in line with the relevant agreement.

Beta, experimental or trial releases

We may offer beta, preview, experimental, sandbox or trial features. These may change, contain errors, be subject to different limits, or be discontinued.

They must not be used in critical operations unless SOVRAS has declared them fit for that use.

Availability and support

Unless a specific service level agreement is in place, SOVRAS does not guarantee uninterrupted availability or that the Services will be entirely error-free.

We may perform maintenance, apply security changes, respond to incidents or modify infrastructure where necessary. Applicable support levels may depend on the Customer’s plan or contract.

Suspension

We may suspend access in whole or in part where reasonably necessary due to a security threat, fraud or abuse, material breach, non-payment, a legal requirement, a platform provider requirement that makes a given function impossible to continue, or a material risk to other customers, individuals or the infrastructure.

Where reasonably possible, we will seek to limit the suspension to the affected component and inform the Customer.

Termination

The Customer may stop using SOVRAS or terminate the Service in accordance with its plan, order form or contract.

SOVRAS may terminate the Service for material breach not cured within the applicable period, or immediately where the breach cannot be cured, where there is serious risk, or where the law requires termination.

Upon termination, the right to use ends; the Customer must pay accrued amounts; SOVRAS will handle Customer Data in accordance with the contract and the Privacy Policy; and provisions that by their nature should survive will remain in force.

Disclaimer of warranties

Except for an express warranty set out in an order form or written agreement, the Services are provided as available and within the limits permitted by applicable law.

SOVRAS does not warrant that all AI output will be correct, that every third-party integration will remain available, that the Services will be entirely uninterrupted, or that a given configuration is suitable for all of the Customer’s uses.

Nothing in these Terms limits warranties or rights that cannot lawfully be excluded.

Limitation of liability

To the maximum extent permitted by law, neither party will be liable to the other for indirect, special, incidental, punitive or consequential damages, nor for indirect loss of profits, revenue, opportunity or data, except where such exclusion is prohibited by applicable law.

Unless an order form or enterprise agreement sets another limit, SOVRAS’s total aggregate liability arising from the Services will not exceed the amount actually paid by the Customer to SOVRAS for the Services during the twelve months immediately preceding the event giving rise to the liability.

The above limitations will not apply to the extent the law prohibits their application.

Privacy

SOVRAS’s processing of personal data is described in our Privacy Policy.

Where SOVRAS processes Customer Data on a company’s behalf, additional data processing terms may apply, including the Data Processing Addendum and the Subprocessor list.

Changes to these Terms

We may update these Terms when the Services, the law or our practices change.

If a change is material to a contracted Service, we will communicate it by a reasonable means where appropriate. The current version is the one published on our website with its update date.

Governing law and jurisdiction

These Terms are governed by the laws of the Republic of Chile, without prejudice to any mandatory rules that may apply.

Unless an enterprise agreement provides otherwise, the parties submit to the ordinary courts of justice of Santiago, Chile.

General provisions

If a provision of these Terms is invalid or unenforceable, the remainder will stay in force. Failure to exercise a right is not a waiver.

The Customer may not assign these Terms without SOVRAS’s prior consent, except in a reorganization or business transfer permitted by the relevant agreement. SOVRAS may assign them in connection with a reorganization, financing, merger, acquisition or substantial transfer of its assets or business, subject to applicable law.

These Terms, together with the order forms and agreements incorporated into them, constitute the applicable agreement regarding use of the Services.

Contact

SOVRAS IO SpA
Email: contacto@sovras.io
Website: sovras.io