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250,000 policies with open claims

A simple claim takes 21 days to settle. The policyholder remembers it at renewal time.

The agents take the claim report by phone, validate the policy, dispatch the tow truck and move the settlement forward with the photos the policyholder sends. Your adjusters only review what needs judgment.

Intake: phone callSystems: policy + assistance + settlementOutcome: assistance dispatched
The loss

The call can end long before the policyholder gets a resolution.

The operation carries on across the core system, assistance, the adjuster and follow-up. The case has to survive the channel change and keep its authority, evidence and owner.

Voice + operation

The service moves at the same pace as the execution.

The demo syncs the policyholder's interaction with the internal operation: validation, tow truck, evidence and claim status.

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How it moves

An emergency needs continuity, not just reassurance.

The agent coordinates actions while Policy and Human Review protect the sensitive decisions. The case keeps both what already happened and what is still missing.

Identity

The person and the policy are resolved before anything is acted on.

Coverage, validity, vehicle and relevant data form the operational context.

Assistance

The tow truck is dispatched as a verifiable action.

Location, provider and identifier all stay connected to the same case.

Evidence

The evidence keeps coming in after the call.

Photos, third-party details and statements are added without restarting the story.

Follow-up

The case keeps an owner until the next outcome.

An initial response is never presented as a settled claim.

Up to 80% less settlement time.

From 21 days to 4 on simple claims.

When the claim report, tow truck and settlement move on the same case.

CoveragePolicy validated

Source, validity and rule applied.

AssistanceProvider dispatched

Identifier and location linked.

EvidencePhotos and statement received

Provenance and relation to the case.

StatusNext step visible

The case is not closed artificially.

Beyond the claim

A claim is one of many operations on the same platform.

Quoting, issuance, renewal, premium, collections, assistance and claims all share the same rules and business context.

QuoteIssuanceClaim reportRenewalPremiumCollectionsAssistanceClaimClaim settlement
Operational pilot

Start with the case where continuity breaks down today.

The platform takes on your coverages, rules, providers and escalation criteria.

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